Refund policy
Sparkle with Confidence
At JOUBIJOUX®, we want every piece of jewelry to feel just right. That’s why we’ve designed a clear and fair return and refund policy so you can shop with confidence.
Our Return & Exchange Policy
We offer a 15-day return and 30-day exchange window starting from the date you receive your order.
Within this period, you may choose to:
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Request a refund, or
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Exchange your piece for another item of equal value
Our priority is to ensure your JOUBIJOUX® piece brings you joy and confidence.
When Is a Refund Applicable?
At JOUBIJOUX®, your confidence matters.
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If your jewelry isn't quite right
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If the jewelry arrives not as described
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If the order does not reach you, despite successful dispatch
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If the item is returned within 15 days, in its original, unworn condition, with all original packaging intact
Refunds will be processed to the original payment method according to standard processing timelines.
Note: Personalized pieces are crafted especially for you and are not eligible for exchange or refund.
Exchanges Made Easy
You have a 30-day exchange window.
Make sure your item is:
- Unworn, undamaged
- With original tags & packaging
Note: Personalized items are not eligible for exchange.
Exchanging for a different value?
For choosing a higher-priced piece. smply pay the difference.
For a piece of lower value, the remaining balance will be issued as a store credit, ready to use on a future JOUBIJOUX® purchase.
Need Assistance?
Our customer care team is always here to help.
Phone: +971 50 940 2045 | 06 573 5332
Email: contact@joubijoux.com
WhatsApp: https://wa.me/97165735332
Customer Care Hours:
Monday to Saturday, 9:00 AM – 6:00 PM (UAE Time)