For the ready-to-go glam in stock:

• In Dubai, enjoy express delivery within 1 to 2 days for orders placed before 5 pm, Monday to Saturday.
• On Sundays, public holidays, and across other Emirates, your new bijoux will arrive in 2 to 3 days.

Eyeing something that’s not in stock?

No worries! Since we’re crafting it just for you, shipping times may vary. We will update you every step of the way so you know exactly when to start counting down for your precious bijoux.

Absolutely zero. We are all about spreading the joubijoux sparkle far and wide, so shipping is on us: every order, no exceptions.

Let’s Break It Down.

• In the UAE: There is a little something called VAT, and it’s 5% at checkout.
• For International Orders: No hidden surprises! At checkout, we calculate all taxes, duties, and fees based on your location so you’ll know exactly what to expect. And the best part? We cover the shipping costs! So, when joubijoux arrives to you, the only thing waiting for you is sparkle.

Adventure Awaits!

Right now, we’re spreading love and sparkle across the UAE. But we’ve got big dreams and even bigger plans!

The joubijoux charm is about to go global, and pretty soon, you'll find us sparkling in your country.

Coming soon to the Middle East:
• Lebanon
• Saudi Arabia
• Kuwait
• Bahrain
• Oman
• Qatar

Stay tuned—the joubijoux journey is just beginning, and we can’t wait to share a little bit of our sparkle with you.

We have partnered with the best in the business. DHL Express, jeebly, and FedEx Priority Shipping ensure that joubijoux reaches you safe and sound, no matter where you are.

Absolutely! When your joubijoux gem arrives, flashing your ID and scribbling your signature will be the final steps to officially make it yours.

Loving your bijoux means caring for it with thoughtfulness so it continues to shine and charm for years to come. A little attention to how you wear your pieces can make all the difference.

Be Intentional:
Before you slip on your bijoux, consider your day ahead. While our bijoux are durable, they are not indestructible.

Avoid Physical Damage:
Planning a workout? It’s wise to take off your bijoux first. Avoid physical activities that might scratch, dent, or otherwise harm your exquisite pieces. Treat them with care.

To keep your bijoux as radiant as the day you first wore them, here’s how to care for them with love.

Storage Tips:

• Keep It Separate
• Secure Your Chains
• Protect Your Gemstones

Environmental Care:

• Combat Humidity
• Avoid Chemicals
• Sunlight Exposure

Using a Cleaning Solution:

1. Use non-abrasive liquid cleaner.
2. Lightly spray it.
3. Use a soft brush.
4. Dry thoroughly.

Using a Polishing Cloth:

1. Use treated cloth.
2. Buff in circular motions.

• Avoid water and chemicals.
• Porous stones like turquoise need extra care.
• Keep jewelry away from heat and sunlight.

Apply clear nail varnish to posts and back scrolls to avoid irritation. Reapply when needed.

• Store enamel jewelry away from heat and sunlight.
• Clean with mild soap and a soft cloth.
• Avoid harsh chemicals and cleaners.

Clean with a soft brush and mild soap.
Ultrasonic and steam cleaners are safe for deep cleaning.

• Avoid dropping or striking.
• Clean with a soft cloth and mild soap.
• Don’t use abrasives or ultrasonic cleaners.

• Wear often to maintain moisture.
• Clean with a damp cloth.
• Store in a soft pouch and avoid dryness.

• White gold: Max 2 times in a lifetime.
• Yellow gold: Max 3 times.
• Consult Joubijoux before polishing.

Got an account with us? Perfect! Just log in with your details and hit up “My Orders.” And there it is, your order number, shining back at you.

No account? No worries at all.

We zip a confirmation email to the address you used at checkout with every order. Make sure to peek in all your inboxes, including those sneaky junk/spam folders, to find notes from us. Pro tip: Add Joubijoux jewelry as a ‘safe sender’ to keep us from going on an unintended space journey.

Can’t find the email? Shoot us an email at contact@joubijoux.com, and we’ll help you out.

Step 1: Visit “My Orders” in your account.

Step 2: Once packed, you’ll receive a tracking number via email/SMS.

Order Status:

• Processing: Getting everything ready
• Shipped: Order has left and is trackable

Hang tight—your sparkle is coming!

Want to cancel? WhatsApp at +971 6 573 5332 or email us at contact@joubijoux.com within 3 hours of purchase.

After 3 hours, we move fast and may not be able to cancel—but we’ll work with you for the best solution.

At JOUBIJOUX®, we offer flexible and secure payment options:

• Visa & MasterCard (Apple and Google Pay)
• Tabby, 4 interest-free payments (UAE, KSA, Kuwait & Bahrain)
• Cash on Delivery (UAE only)
• Wire Transfer, available within the UAE upon request via WhatsApp at +971 6 573 5332

Payments are accepted in official currencies only.

Apply your discount code in the cart under “Do you have a coupon code?”

Note: Only one discount code per order. No stacking!

Our Exchange & Refund Promise.

At JOUBIJOUX®, your confidence matters. If your piece isn’t quite right, we offer flexible options designed with care.

Exchanges
You may request an exchange within 30 days of delivery.

Refunds
Refund requests are accepted within 15 days of delivery.

For eligibility, items must be:

• Unworn and in pristine condition
• Returned with original tags and packaging

Note: Personalized pieces are crafted especially for you and are not eligible for exchange or refund..

At JOUBIJOUX®, we aim to make every step effortless. To request an exchange or refund, email us at contact@joubijoux.com with your order details or contact our team via call or WhatsApp at +971 6 573 5332.

We will share the return form and arrange the courier for you. Simply, pack your piece with care and hand it over.

Once your item is received and carefully inspected, we will either dispatch your exchange or process your refund in accordance with our policy.

At JOUBIJOUX®, we keep it simple.

All exchanges and refunds are processed with complimentary return shipping, both within the UAE.

Note: International customers may still be responsible for any applicable duties or taxes imposed by local authorities.

Choosing a higher-priced piece? Simply pay the difference.

Selecting a piece of lower value? The remaining balance will be issued as a store credit, ready to use on a future JOUBIJOUX® purchase.

At JOUBIJOUX®, each piece is crafted to last. We offer a 5-year warranty covering material or craftsmanship defects.

This warranty does not cover:

• Lost items
• Chemical or pool-related damage
• Unauthorized or DIY repairs

If anything feels off, our team is here to help via WhatsApp at +971 6 573 5332 or at contact@joubijoux.com.

Absolutely! For resizing or repairs, simply contact us via WhatsApp at +971 6 573 5332 or at contact@joubijoux.com with details of your request.

We’ll do our best to help restore your sparkle!