FAQ
For the ready-to-go glam in stock:
• In Dubai, enjoy express delivery within 1 to 2 days for orders placed before 5 pm, Monday to Saturday.
• On Sundays, public holidays, and across other Emirates, your new bijoux will arrive in 2 to 3 days
Eyeing something that’s not in stock?
No worries! Since we’re crafting it just for you, shipping times may vary. We will update you every step of the way so you know exactly when to start counting down for your precious bijoux.
Absolutely zero. We are all about spreading the joubijoux sparkle far and wide, so shipping is on us: every order, no exceptions.
Let’s Break It Down.
• In the UAE: There is a little something called VAT, and it’s 5% at checkout.
• For International Ordres: No hidden surprises! At checkout, we calculate all taxes, duties, and fees based on your location so you’ll know exactly what to expect. And the best part? We cover the shipping costs! So, when joubijoux arrives to you, the only thing waiting for you is sparkle.
Adventure Awaits!
Right now, we’re spreading love and sparkle across the UAE. But we’ve got big dreams and even bigger plans!
The joubijoux charm is about to go global, and pretty soon, you'll find us sparkling in your country
Coming soon to the middle East:
• Lebanon
• Saudi Arabia
• Kuwait
• Bahrain
• Oman
• Qatar
Stay tuned—the joubijoux journey is just beginning, and we can’t wait to share a little bit of our sparkle with you.
We have partnered with the best in the business. DHL Express, jeebly, and FedEx Priority Shipping ensure that joubijoux reaches you safe and sound, no matter where you are.
Loving your bijoux means caring for it with thoughtfulness so it continues to shine and charm for years to come. A little attention to how you wear your pieces can make all the difference.
Be Intentional: Before you slip on your bijoux, consider your day ahead. While our bijoux are durable, they are not indestructible.
Avoid Physical Damage: Planning a workout? It’s wise to take off your bijoux first. Avoid physical activities that might scratch, dent, or otherwise harm your exquisite pieces. Treat them with care
To keep your bijoux as radiant as the day you first wore them, here’s how to care for them with love
Storage Tips
Keep It Separate: Store each piece individually, preferably in the original joubijoux box or pouch to prevent scratches, tangling, and damage.
Secure Your Chains: Always clasp chains before storing them to avoid frustrating tangles and keeps your pieces looking their best.
Protect Your Gemstones: Ensure gemstones don’t come into contact with each other during storage to prevent any potential damage.
Environmental Care
Combat Humidity: In humid climates, place a small packet of desiccant crystals in your jewelry storage area to prevent tarnishing and keeps your bijoux as good as new.
Avoid Chemicals: Keep your jewelry away from chemicals found in perfumes, hairsprays, makeup, nail polish remover, body oils, suntan lotion, and deodorants. Apply these products before putting on your jewelry to minimize exposure.
Sunlight Exposure: Prevent color fading by avoiding direct sunlight. Gemstones like amethyst, rose quartz, and smokey quartz can lose their vibrant hues over time if exposed to prolonged sunlight.
By following these tips, your Joubijoux jewelry will remain as beautiful and vibrant as the moment it first graced you.
Keeping your bijoux dazzling is simpler than you might think. Regular care will ensure it retains its original luster and brilliance. Here’s how to maintain that radiant shine:
Using a Cleaning Solution
1. Choose a gentle, non-abrasive liquid cleaner that’s safe for metals and most gemstones, as it removes dirt, oils, and tarnish without harming your jewelry.
2. Lightly spray the cleaner onto your bijoux, focusing on the areas that need attention.
3. Use a soft brush to gently scrub away dirt and grime from intricate details and chain links to keep every corner of your piece sparkling.
4. After cleaning, thoroughly dry your jewelry with a soft, clean cloth to avoid any water spots and to bring back its shine.
Using a Polishing Cloth
1. Many stores offer polishing cloths treated with a light polishing compound that safely removes tarnish and restores shine. These cloths are usually two-ply, with one side for cleaning and the other for polishing.
2. Buff your jewelry with the polishing cloth, moving in gentle, circular motions. This will help eliminate any discoloration or marks, bringing out the original brilliance.
By following these steps, your bijoux will continue to sparkle with the elegance and charm you love.
Absolutely! When your joubijoux gem arrives, flashing your ID and scribbling your signature will be the final steps to officially make it yours. It’s just our way of making sure your precious finds land safely in your hands.
To ensure your bijoux stay as dazzling as the day you first wore them, it’s essential to be mindful of what might damage them:
Water and Chemicals: Keep your jewelry away from water while swimming, showering, or washing your hands. Chlorinated, salty, or soapy water can be harsh on both metals and gemstones. Chlorine, in particular, can cause gold to discolor or suffer damage that’s hard to reverse.
Porous Gemstones: Stones like turquoise and lapis lazuli are especially delicate due to their porous nature. They can absorb water and oils, leading to potential permanent damage or discoloration. To keep these beauties in top shape, keep them dry and avoid extended exposure to liquids.
Environmental Factors: Extreme temperatures and direct sunlight can also be tough on your jewelry. High heat and sunlight can cause fading or damage to certain gemstones.
By keeping these tips in mind and taking simple precautions, you can help ensure your bijoux retain their beauty and vibrancy for years to come.
If gold earrings irritate your ears, causing a rash or itchiness, here’s a simple fix to keep enjoying your favorite pieces. Apply a thin layer of clear nail varnish to the earring post and the back scroll. This creates a protective barrier between the metal and your skin, helping to prevent allergic reactions.
When the varnish starts to wear off, just reapply it to maintain comfort. This little trick can make wearing your cherished earrings a lot more enjoyable!
joubijoux's enamel pieces feature a unique “cold enamel” technique, resulting in a more durable and resilient finish. This method involves applying a glossy, glass-like substance to metal at a lower temperature compared to traditional high-heat enamels.
Wearing Enamel Jewelry Our cold enamel is designed for durability, but it’s still important to handle your pieces with care. Avoid dropping or hitting your enamel jewelry against hard surfaces to maintain its pristine appearance.
Storing Enamel Jewelry Proper storage is crucial for preserving the beauty of your enamel pieces. Keep them in a safe, dry place away from direct sunlight and moisture. This will protect them from environmental damage and maintain their vibrant colors.
Cleaning Enamel Jewelry To keep your enamel bijoux looking its best:
• Mix warm water with a mild liquid soap. Dip a soft cloth into the solution and gently wipe your enamel jewelry to remove any dirt or residue. Avoid scrubbing to prevent scratching the enamel.
• After cleaning, dry your jewelry completely with a soft, dry cloth. This prevents water spots and keeps the metal parts from tarnishing.
• Keep your enamel jewelry away from harsh chemicals, perfumes, detergents, and chlorine, as these can erode the finish and dull the colors.
In this way, your enamel bijoux will remain as stunning and vibrant as the day you first wore it.
Diamonds are celebrated for their brilliance and durability, but they still need special care to keep their sparkle.
• Use a soft-bristled brush to lightly buff your diamonds. Create a cleaning solution with warm water and a few drops of detergent-free soap to remove everyday buildup, helping your diamonds retain their dazzling shine.
• Steer clear of harsh or abrasive cleaners, which can scratch both the metal settings and the diamonds themselves.
Advanced Cleaning Methods
• Ultrasonic Cleaners: These are a safe choice for diamond jewelry. They use high-frequency sound waves in a detergent solution to loosen and remove debris from the diamond and its setting.
• Steam Cleaners: Another effective option, steam cleaners use high-pressure steam to clear away oils and dirt, keeping your diamonds sparkling without the use of chemicals. .
Ceramic jewelry at joubijoux is celebrated for its blend of durability and elegance. Crafted from a mix of clay, earthen elements, powders, and water, each piece is shaped and finished with a waterproof glaze, ensuring its vibrant appearance.
Wearing Your Ceramic Jewelry
• Though ceramic is robust, it’s not unbreakable. The protective glaze helps, but ceramic can still scratch or shatter upon impact. For long-lasting enjoyment, avoid wearing your ceramic pieces during activities that could lead to hard knocks.
Storing Ceramic Jewelry
• Store your ceramic jewelry in a safe, dry location when not in use. A dedicated jewelry box or a padded drawer is perfect to shield it from everyday exposure and accidental bumps.
Cleaning Ceramic Jewelry
• For regular maintenance, simply wipe your jewelry with a soft, damp cloth to remove daily dirt and maintain its shine.
• For a more thorough clean, use warm, soapy water and a soft cloth. Gently clean the piece and ensure it is completely dry before storing.
•Avoid abrasive cleaners, polishing cloths, steam cleaners, or ultrasonic devices, as these can damage the ceramic surface or dull the glaze.
At joubijoux, we honor the exquisite beauty of each pearl, carefully sourced from oysters and freshwater mussels. Our pearls are cultivated for their remarkable luster and shape, reflecting the marvels of nature and our dedication to superior quality.
Wearing Your Pearl Jewelry
• Pearls benefit from the moisture and natural oils of your skin. Wearing them frequently helps keep them from drying out and maintains their radiant shine.
• For optimal care, put on your pearls after applying makeup, perfumes, and hairsprays to prevent any chemical damage.
Storing Pearl Jewelry
• Store your pearls in a separate compartment within your jewelry box or in a soft pouch to protect them from scratches.
• Keep your pearls in a moderately humid environment. Extreme dryness can make them brittle, so aim for a stable humidity level to preserve their softness.
Cleaning Pearl Jewelry
• Use a soft, damp cloth to gently wipe away any dirt from your pearls. For a more thorough clean, apply a pearl-safe cleaning spray to a soft brush, and use the brush to clean the pearls gently.
• Steer clear of abrasive cleaners, rough cloths, steam, or ultrasonic cleaners, as these can damage the delicate surface and diminish the pearls’ natural luster.
To keep your bijoux sparkling, polishing isn’t always necessary and should be done thoughtfully. While polishing can effectively reduce scratches on gold surfaces, it does remove a thin layer of metal. To preserve the integrity and beauty of your pieces, we recommend the following:
• White Gold Jewelry: Limit polishing to no more than twice throughout the lifetime of the piece.
• Yellow Gold Jewelry: Polishing can be done up to three times during its lifespan.
Before You Polish:
Always consult with joubijoux before proceeding with polishing. Our expert jewelers will provide guidance on whether your specific piece would benefit from this treatment.
Got an account with us? Perfect! Just log in with your details and hit up “My Orders.” And there it is, your order number, shining back at you.
No account? No worries at all.
We zip a confirmation email to the address you used at checkout with every order. Make sure to peek in all your inboxes, including those sneaky junk/spam folders, to find notes from us. Pro tip: Add Joubijoux jewelry as a ‘safe sender’ to keep us from going on an unintended space journey.
Can’t find the email? It happens to the best of us. Shoot us an email at contact@joubijoux.com, and we’ll dive into the mystery together. Disappearing acts aren’t our thing—we’re here to make sure you’re all set.
Wondering where your latest Joubijoux items are on their journey to you? Here's how to find out:
Step 1: Visit your Joubijoux account and head over to “My Orders.” It's like having your own personal jewelry tracker.
Step 2: The moment your order is packed and ready to start its voyage, we'll ping you with the tracking number via email and/or SMS. Now, you can start the countdown and get ready to welcome a little extra sparkle into your life.
What's Happening with My Order? Let's Decode the Status:
Processing: We've passed your order to our team, and they're getting everything ready. If everything you've ordered is ready to go, we usually have it out the door and on its way to you within 24 hours. Hang tight—it'll be worth the wait!
Shipped: It's happening! Your order is all packed up and has left the building. You'll start getting tracking updates as soon as the courier gets it scanned into their system. Sometimes it's instant, sometimes it takes a bit. Either way, your items are on their way to making your day.
Just a little patience and soon, your Joubijoux finds will be right where they belong: with you.
Here’s How to Hit Pause on Your Order
We get it, sometimes you just have a change of heart. If you decide to cancel your order, no worries, just shoot us an email at contact@joubijoux.com within 3 hours of making your purchase. We pride ourselves on getting your Joubijoux goodies prepped and ready to go lickety-split, which means the clock’s ticking on cancellations.
Missed the 3-hour window? We move fast to ensure your order gets to you ASAP, so we might not be able to catch it in time. But we’re always here to help find the best solution for you.
Let Us Count the Ways
At Joubijoux, we like to keep things flexible and fuss-free, just like our jewelry. Here’s how you can seal the deal on your next favorite piece:
Credit/Debit Cards: We’re all set to accept your Visa and MasterCard. Easy peasy.
Tabby: For our fabulous friends in the UAE, Saudi Arabia, Kuwait, and Bahrain, get your sparkle now and spread the cost. Enjoy 4 interest-free payments over 3 months on purchases up to AED 10,000 in the UAE, SAR 5,000 in Saudi Arabia, KWD 500 in Kuwait, and BHD 250 in Bahrain. Because why wait to shine?
A little note: As much as we love creativity and barter, we can't accept imaginative currencies and stick to the good old official ones. Thanks for keeping things simple!
Got a shiny discount code waiting to be used? Here’s how it works on your purchase:
When you’re ready to checkout, look for the ‘Do you have a coupon code?’ field right in your cart. Pop your code in there, and voilà, watch the savings apply!
Just a heads-up: each order can only bask in the glow of one discount code at a time, so they can’t be stacked or combined with other offers. Let’s make every code count!
Here’s the Scoop.
Change of heart? No problem! You’ve got 15 days from the day your Joubijoux jewelry piece arrives to decide if it’s a perfect match. If not, we’re here to make the swap and return easy.
Just make sure your item is:
Still in its prime (unworn and damage-free).
Hanging out with its original tags (if it had any).
Snuggled up in its original box and pouch, just like we sent it.
A little heads-up:
Pieces with your personal touch (think personalized engravings) can’t join the exchange party.
Found your Joubijoux jewelry through another seller? You’ll need to check back with them for exchanges, as their policy will take the lead.
Here’s How to Make It Happen.
First up, take a quick peek at our exchange policy to make sure your joubijoux piece is up for a switch.
All good? Great! Send us an email at contact@joubijoux.com with your order number tucked in. We’ll whip up a DHL or FedEx form filled with everything needed for the return and give the courier a heads-up for you. Your job? Just print the form, pair it with your item, and hand it over to the courier buddy who swings by. We’re all about keeping it breezy.
Once we get your item back, we’ll give it a once-over. If everything checks out, your shiny new replacement will be on its way to you in no time.
Yep, there’s a small fee for exchanges, but we’ve kept it as friendly as possible. For returns within the UAE, it’s just AED 100. Found yourself a bit further afield? It’s AED 200 (that’s around US $55) for international returns.
Now, for the good news: sending your shiny replacement? That’s on us, no matter where you are.
A little heads-up for our international friends: those pesky duties and taxes might pop up for both the returned item and its replacement. These extra charges are your side of the bargain, as they’re out of our hands. Just so there are no surprises!
Here’s How It Works.
Choose a replacement that’s a bit more dazzling (and pricier) than your original pick? No problem! If your new jewel catches your eye with a higher price tag, just settle the difference, and it’s all yours.
And if you decide on a less expensive treasure? We’ve got you. We’ll whip up a coupon code for the price difference, ready to sprinkle some more joubijoux magic on your future purchases. This little perk is valid for a whole year, giving you plenty of time to find your next sparkly love.
Got a warranty? You bet!
Here's the deal: For a whole year from the date you buy your Joubijoux jewelry (whether it's an 18K gold ring, diamond necklace, or any other piece), if anything goes wonky with the material or craftsmanship, we're on it. Just shoot us an email at contact@joubijoux.com and we'll sort it out together. No stress, no mess.
But here’s the scoop on what the warranty doesn’t cover:
If it’s lost (we haven’t mastered finding lost things yet).
Stones that decide to leave the nest because they got chipped, cracked, or were subjected to a bit of rough love.
Looking a tad different because it took a dive in the pool or had a little too much fun with sunscreen, makeup, hot tubs, or soaps.
Prongs that got bent or worn out, letting your stone take a leap of faith.
The usual scratches from living your life with a bit of sparkle.
Not following the "handle with care" memo.
DIY or any makeovers given by someone other than the Joubijoux crew.
Goodies bought from someone else that isn't us. If that’s the case, check in with the seller's warranty policy.
So, if your Joubijoux piece is playing up within a year and it’s something we've got covered, hit us up. We’re all about making sure your sparkle stays just right.
Love,
The Joubijoux Team
Absolutely! We know sometimes your favorite pieces, whether they are stackable rings, pinky rings, or thread bracelets, need a little tweak or fix to keep them looking their best. Just drop us a line at contact@joubijoux.com, and let us know what you need. Our team’s ready to help get your Joubijoux pieces fitting perfectly and shining bright again.